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Contact support

This guide shows how to contact support and which channel to choose. It’s for you if you need help in the system or have questions.

Written by Daniel Porath
Updated today

Contact via Chat

Opening hours

  • Available 24/7

  • Our agents respond between 08:00–17:00

  • Outside these hours, you’ll be helped by our chatbot


In the app

  1. Tap the quick menu at the bottom center

  2. Select Support

  3. Tap Ask a question


On the web

  1. Click the chat icon in the bottom right corner

  2. Click Ask a question


Contact via email

Opening hours

  • Available 24/7

  • Our agents respond between 08:00–17:00

  • Outside these hours, you’ll be helped by our chatbot


Contact via phone

Opening hours

  • 08:00–17:00

Phone: +46(0)10-709 51 00 (select option 2)


Tips!

  • Chat is usually the fastest option for quick questions

  • Use email if you need to attach information or files

  • Call for urgent matters

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