When should I use this guide?
Use this guide when:
you want to terminate the license for a single vehicle or device
you want to terminate the entire agreement and end all licenses for the company
you need to know what to check before you confirm a termination
If you first need to find or filter the licenses, read View licenses, costs and devices.
Prerequisites
This is done in Fleet on the web.
You need to:
have access to My Fleet
be an administrator
know whether you want to terminate a single license or the entire agreement
Always check that you are working with the right company and the right license before you confirm a termination.
How to do it
Terminate individual licenses
Use this flow when you want to terminate the license for a single vehicle or device.
Go to My Fleet.
Open Manage fleet.
Select the Licenses tab.
Find the vehicle or device in the list. Use the search field if you need to filter the list.
Select one or more devices and click Terminate x licenses.
Read the information in the confirmation window and check that the right licenses are selected.
Select I have read this.
Click Confirm termination.
The notice period may vary depending on your agreement. When the notice period has ended, the device must be returned to Infobric Fleet within 30 days. If the device is not returned on time, a fee may be charged according to the applicable terms.
Terminate the entire agreement
Use this flow when you want to end all licenses and terminate the entire agreement with Infobric Fleet.
Go to My Fleet.
Open Manage fleet.
Select the Licenses tab.
Clear the search field if it contains text.
Deselect all selected devices.
Click Terminate all licenses.
Check the number of licenses in the confirmation window. The number shows how many licenses will be terminated.
Select reason for termination.
Read the information and select I have read this.
Click Confirm termination.
The Terminate all licenses button is disabled as long as the search field contains text or at least one device is selected. It becomes available again when the search field is empty and no devices are selected.
Terminate all licenses applies to the entire agreement and all affected devices in the company. If you only want to terminate some licenses, use Terminate x licenses.
The notice period may vary depending on your agreement. When the notice period has ended, the devices must be returned to Infobric Fleet within 30 days. If a device is not returned on time, a fee may be charged according to the applicable terms.
If you need to undo a termination
You can cancel a termination while it is under termination on the same day it was registered. This applies both to individual terminations and to terminating the entire agreement.
Go to the Licenses tab.
Scroll to the Under termination list.
Select the termination you want to cancel.
If more than one day has passed since the termination was registered, you cannot cancel it yourself. Contact support if you need help.
If it doesn't work
First check that:
you have administrator permissions
you have opened My Fleet and Manage fleet
you are on the Licenses tab
you have selected the right licenses if you only want to terminate individual licenses
the search field is empty and no devices are selected if you want to use Terminate all licenses
the number in the confirmation window is correct
If you cannot cancel a termination yourself, it may be because the termination can no longer be undone in the view. Contact support if you are unsure.
Tips!
Use Terminate x licenses for selected licenses and Terminate all licenses only when the entire agreement should end.
Always check the number of licenses in the confirmation window before you terminate the entire agreement.
Check which devices need to be returned before the notice period ends.
Contact support before you confirm if you are unsure what the termination means.